Shop Safe

Learn more about our safety guidelines.

We know shopping for the things you need and love is important to you and providing a safe and comfortable shopping environment is of the upmost importance to us.

As part of welcoming back our shoppers, retailers and staff to Melbourne Central, we have comprehensive Covid-19 Safety guidelines in place. As a result you will notice additional health, safety and social distancing measures across our centre including:

QR Code Check in

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It is a requirement of entry that you check in via the Service Victoria App every time you visit Melbourne Central. QR codes are located at all main entrances, lifts, food courts, car parks and digital screens. You are also required to check in at specific venues and stores within Melbourne Central.

Checking in goes a long way towards helping contract tracing efforts and keeping our centre and community safe.

Click here for more information on checking in with QR codes.

Covid Marshals, Support Staff and Security

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Covid Marshals will be stationed at main entrances to monitor and assist with QR code check ins. We have customer support services and security staff roaming the centre to monitor crowd management and Covid safe protocols.

Please visit our friendly team at Guest Services on Level 1 if you have any questions or concerns upon your visit.

Masks

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Please ensure you wear a mask or face covering at all times when shopping at Melbourne Central. This is a mandatory condition of entry unless a valid exemption applies. For more information, head over to our FAQs.

Increased Cleaning

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We have increased cleaning rotations and sanitisation services with a focus on high traffic areas, frequently touched surfaces, food courts and amenities using hospital grade disinfectants and alcohol based sanitiser. In addition, we schedule daily deep cleans throughout the centre.

Hand Sanitiser

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Over 60 free hand sanitiser stations are available throughout the centre including at entry points, food courts, dining precincts, carpark and amenities.

Social Distancing

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Keeping a social distance of at least 1.5m is important for both the safety and comfort of all shoppers, staff and visitors. To help you safely navigate Melbourne Central, you'll notice social distancing signage at high traffic points including lifts, escalators and food courts. Each store and dining venue will have specific capacity numbers as well as floor signage to help customers queue safely.

Hygiene

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You will see hygiene signage in amenities and entry points to encourage Covid safe recommendations such as washing or sanitising your hands regularly.

Keep an eye out for additional signage throughout the centre helping to remind visitors of entry conditions, check in codes, mandatory face masks, hygiene messages and social distancing measures.

We continue to ask customers to refrain from visiting our centre if you are showing symptoms, awaiting Covid test results, have been exposed to anyone with the virus or visited an exposure site. It is important that we all follow Covid safe testing and isolation requirements to protect ourselves and our community.

For additional information visit the Department of Health & Human Services.

Plan your Shop

As you plan your next visit to Melbourne Central, consider these helpful hints to keep yourself and our wider community safe.

We also kindly ask that you be respectful and patient towards all retailers and staff. They're working hard to provide a safe and enjoyable retail experience for all shoppers while abiding by Health & Government orders.

Check In using the QR Code.
Write a list.
Wash your hands.
Wear a mask.
Watch your distance.

Any questions? Visit our FAQs for more helpful advice.